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ManageEngine ServiceDesk Plus

ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.

ServiceDesk Plus is available in 3 Editions

1. Standard
Help Desk Software


- Self-Service Portal
- Knowledge Base
- Multi-site Support
- SLA Management
- Help Desk Reports

2. Professional
Help Desk + Asset Management


- Help Desk Management
- Agent based Asset Scanning
- Software Asset Management
- Asset Inventory Reports
- Purchase & Contracts Management

3. Enterprise
Help Desk + Asset + ITIL Ready


- Incident Management
- Asset Management
- Problem Management
- Service Catalog
- Change Management
- CMDB


Why ServiceDesk Plus?

1. Incident Management
Restore normal service of operation quickly with the comprehensive incident management.

2. Problem Management
Eliminate the root cause effectively and put an end to firefighting of repetitive incidents and manage automations.

3. Change Management
Provide structured and prompt handling of all changes in your IT infrastructure. It is bundled workflow automation.

4. Service Catalog
Give a face to your IT by showcasing your offered services, configure workflow & automation for each service category and deliver them upon agreed time.

5. CMDB
Track and manage all your CIs in a single repository. Get more visibility on your assets by knowing the interrelationships and dependency of each CIs.

6. PO & Contract Management
Facilitates the complete life cycle of a PO, from creation to approvals, deliver and contract of every single purchase and helps to organize your IT spending.

7. Reports
Know whats happening in your helpdesk with the intuitive and robust reporting modules & interactive dashboards.

8. Integrations
Integrates with many platforms right from monitoring tools, user management tools to API based integrations to save time and resources.

9. Asset Management
With the integrated Asset Management, get an accurate inventory of all the assets in your organization. Scan and update every asset/nodes automatically.





狀況: 聯絡我們查詢特別售價
生產商: ZOHO Corp (ManageEngine)
參考網頁 http://www.manageengine.com/products/service-desk/



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